Number of comments: 0 She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Store credit only. I DO NOT RECOMMEND THIS COMPANY! I reached out 5 days ago to see where it was. GetHuman does not work with Sky's customer support operations, directly or in any . This site promises to ship an item by a certain date. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Really bad. All our models are approximately 175cm tall. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Order from a different boutique. Horrible company and horrible customer service. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Finally, the Trust Mamma rating is four stars. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Customer service is non-existent. Account and billing. We're so sorry about the delayed style. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Good Luck! We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Totally disappointed! Extremely disappointed and feeling like they stole from me. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . We encourage you to review those policies when you visit those sites. You would have received multiple shipping notifications if this is the case. No! Do not purchase from Lucy in the Sky. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. Please email us at resolution@lucyinthesky.email so we can look into your refund. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. My item did not arrive in the alotted time it was supposed to with NO communication from the company. We're so sorry to hear that there was an issue with your order. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Yes! Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. -Kate. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? How did we do? Check out what 6,872 people have written so far, and share your own experience. Lucy in the sky is our GO TO for all things special occasion. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. All orders are subject to availability and confirmation of the order price. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. She offered me advanced credit and provided easy instructions to do so. Order took over 2-4 weeks to be delivered. But, not to worrythey charge your credit card as soon as you make the order. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Merry was very friendly, professional and helpful. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Caveat emptor. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Store credit took weeks. I messed up my address and they were quick to help and fix my mistake. There are no fees if you pay on time. Please email us at resolution@lucyinthesky.email so we can look into this for you. I have emailed twice and now we are scrambling for a dress for homecoming the week of. I had a great experience with the customer service chat! You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. A cookie is a small file which asks permission to be placed on your computer's hard drive. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. 1200 Wall Street, Floor 2 Please email us at resolution@lucyinthesky.email so we can assist you sooner. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Glad that our Customer Service was able to help with your returns! Contact BT for help and support with your BT broadband, TV, home phone or mobile. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Contact BT. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. I will absolutely be reordering a new size and be a returning customer! I was horrified. Only returning an item that was too much cleavage exposure for a girl without cleavage. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I feel tricked and pissed off. If they don't offer refunds, they should have made this much more clear during purchase. Write a review Sign in. -Kate. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? We're sorry to hear that you had issues with your orders. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. We use dedicated people and clever technology to safeguard our platform. Please use the following size guide to help determine your size of clothing. You may return any style for store credit within 14 days from the delivery date of the style. Article created 4 years ago. I HAVE NOT RECEIVED MY ORDER. 2. We're so sorry to hear that your order had quality issues. . Hi Teagan, Thanks for your feedback. Sharing is caring! -Kate. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Over 90% of Sky customers seeking help quickly get it through the available online channels. Your card will be debited immediately upon authorization being received. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Hi Kristina, Products used:None, sizing too inaccurate. So glad we were able to help! Facebook is showing information to help you better understand the purpose of a Page. Service 527 Most dresses are see through material with zippers stuck. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. I was SHOCKED as the price of this dress after I received it. You may store, print and display the content supplied solely for your own personal use. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. For international orders, any taxes or customs fees are the responsibility of the recipient. Don't waste your time here! Super fast and helpful; won't hesitate to order from the site/company again! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Contacts: Adam Russell Adam.Russell@FHFA.gov -Kate. We're so sorry to hear about the order. We're sorry to hear about the order being delayed. Hi Jay, As soon as you place the order, it is processing on our end. Yes. Please email us at resolution@lucyinthesky.email if anything else. It was nothing like the picture. Share. Please email us at resolution@lucyinthesky.email so we can assist you further. For further information, please visithttps://help.afterpay.com/hc/en-au/. -Kate, Lucy in the Sky is an absolutely horrible company. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Customer service contacts and company information. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) 1860 500 6633 is Tata Sky WhatsApp customer care number. This is the only time I ever have ordered something online when the seller would only give store credit. LUCY IN THE SKY IS OUR GO TO! Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Hi Bailey! If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. The company helped issue credit for this matter to purchase a new item as soon as possible. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. We'd love to find a resolution due to this issue. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. I placed an order and was waiting for more than a month. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Number of comments: 0 Shipping I need to change my address or order, how do I do this? 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Thanks for your feedback. Lucy never replied to me or PayPal. The cost of foreign products and services may fluctuate. Please let us know if we can help any further. Really horrible place. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. - Kate. Please email us at resolution@lucyinthesky.email so that we can better assist you! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. I threw out all the clothing. Also no updates on arrival or even if I will ever get it. Lucy In The Sky consumer reviews, complaints, customer service. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago This is the one Sky contact number constantly referred to as being dedicated to customer service. The dress is also incredibly thin and doesn't have much structure. Our privacy policy, which sets out how we will use your information. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I ordered a size larger and they still didn't fit. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Verification can help ensure real people write reviews about real companies. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. They are constantly moving as not to get found. Lucy In The Sky. All international orders are shipped with DHL International Packet Plus. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Poor Customer Service! -Kate. -Kate. Not to mention that the slip underneath hardly covers anything. We're so glad you were able to utilize our 24/7 chat! Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Customer service is awful. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Her father has died in Ohio and she needs a place to stay before going off to college in the fall. HELP & SUPPORT. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Yes, the one dress I never received was . It is an eligible payment method for all U.S orders over $35. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Hi Kim, Mar 16, 22 (Updated: Sep 23, 22) Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. 03337591728. We'd love to make sure we make this right and find a resolution. I will definitely order from this website again. this was for a very special event and now i have no outfit and no resolution to this. The stated ship times cannot be altered with the delivery method. This may prevent you from taking full advantage of the website. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. https://www.lucyinthesky.com/shop/index.php?route=account/login. I have never been able to complete a return that quickly. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . They have a wide variety of clothes and accessories for men, women, and children. I wear a size 12, and the size 12 they shipped me barely fit over one leg. My learning training provider was City and Guilds. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Shein has better quality than this garbage! After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. What Is Lucy in the Sky? In November 2022, I ordered for dresses from Lucy in the Sky. Products used:I ordered a dress that NEVER was shipped. The package was never opened -- and sent back immediately. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Saved jobs "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. How useful is that if the items never come? Check out what 6,964 people have written so far, and share your own experience. Article created 4 years ag They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Free Returns for United States Customers. You can email us at resolution@lucyinthesky.email! This has been quite frustrating. Incredibly scammy and misleading. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. We reserve the right to withdraw linking permission without notice. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. Check out what 6,864 people have written so far, and share your own experience. Hi Kaylyn! - Check in with your local post office, as packages are often held there for pick up. If you order multiple styles with different delivery dates, they may ship separately. Return policy is awful and as slow. ADD ONS. 0333 7591 018. Hi Melissa, You can also visit this article for more information on getting support! They are absolutely, THE VERY BEST!!!! We'd love to hear from you so that we can find a resolution. The quality of clothing is so bad. It was not the representatives fault, so she did great, but the company should do better in alerting guests. I've never encountered an online retailer like this. It said delivery between 9/30 and 10/12. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. allows you to receive photos from your camera directly to your smartphone or. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Thanks for your feedback. They're all photographed wearing size Small. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). We'll send her your regards! WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. 90015 We're sorry to hear about your issues with our return policy. Thanks for your feedback. Their trendy collections are always changing and they offer many sales. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Us either! I regret buying anything from them. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. i live in texas and ordered a dress on sunday earlier this week. If you please email us at resolution@lucyinthesky.email we can assist you with a return. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. . If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Save ur money and timego to windsor insteadur going to end up there regardless. You can activate your new camera, view your photos, manage and monitor. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Please email us at resolution@lucyinthesky.email. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. We're so sorry to hear about the order. Orders and upgrades. Not Available. Hi Bethany, Thanks for your feedback. They just keep everyone's money, don't send anything. Lucy in the sky is a great company from products to customer service I am always satisfied. Haiker Rojas. United States. Business days do not include weekends or public holdiays. KYLA can provide quick and real-time responses to your SKY service concerns. Then, the item never ships. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Hi Lily, Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Lucky in the Sky has good web ratings overall. You can email us at resolution@lucyinthesky.email! Please emails us at resolution@lucyinthesky.email so we can better assist you. - Kate, Hi Paula! We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) | Read 5,961-5,980 Reviews out of 6,593 This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. This consists of doing coursework over 15 months. Please read the email in full, there may be pertinent details which may have been missed. It fits exactly to measurements specified in the skirt section for sure! Check out what 6,872 people have written so far, and share your own experience. . Great experience :). Products used:None, I never received them. We want to make sure that this refund goes through immediately. It makes total sense why they only give you store credit, or else they'd be out of business! This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. I am so disappointed and will NEVER ORDER AGAIN! This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. These used to work but not sure if they are still valid numbers. It has been such a negative experience. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Background and inspiration I'm so frustrated because they don't have a phone number. Do you agree with Lucy in the Sky's 4-star rating? Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Great customer service. -Kate. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS?
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