The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Introduce yourself, and well get in touch if theres a role that seems like a good match. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The energy on these days rocked my world. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Apple Inc. All rights reserved. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. You will be working with customers one-on-one to help them with their Apple products. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. It felt pretty good to be able to help this woman. Certifications are updated on a per product basis annually. That's according to suppliers involved in Apple's iPhone supply chain. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Core training took place off-site and included 15 new employees like myself. This cookie is set by GDPR Cookie Consent plugin. This cookie is set by GDPR Cookie Consent plugin. All our courses are practical, hands-on, and led by trusted Apple experts. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. The cookies is used to store the user consent for the cookies in the category "Necessary". The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Below, we have recapped what to expect from Apple this March and April based on rumors. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Apple is a drug-free workplace. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Design and lead tailored in-person and virtual trainings.. When a customer needs assistance, you quickly assess their situation. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Your day in the Apple Store is filled with a range of focused support and service tasks. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Theyre so grateful and that feels really good.. Copyright Badges are issued and managed through Credlys digital badging platform. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Some employers may accept candidates with a high school diploma or an associates degree. Get startedand submit your resume. This website uses cookies to improve your experience while you navigate through the website. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple Technical Specialists are the people who make sure that Apples products work as advertised. United States Department of Labor. Both full-time and part-time jobs are available. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. And thats our greatest strength. NOW WATCH: The 6 best new features coming to Apple computers. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. By clicking Accept All, you consent to the use of ALL the cookies. Recertification exams for unexpired certifications cost $49. Copyright 2023 Apple Inc. All rights reserved. After submitting my application it was a waiting game. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. It works only in coordination with the primary cookie. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. It was a month before any of us would be on the sales floor alone. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You get to work with really creative people. A woman in tears came into the store because she had dropped her phone in the water. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Your day in the Apple Store is filled with a range of focused support and service tasks. To view your favorites, sign in with your Apple ID. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. This cookie is set by GDPR Cookie Consent plugin. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Own your learning schedule with self-paced, online courses. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Communication skills: Communication skills are essential in any technical role. You have excellent time management skills and can make decisions quickly. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Apple is a drug-free workplace. You maintain composure and customer focus while troubleshooting and solving issues. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. And thats our greatest strength. Core training took place off-site and included 15 new employees like. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Apple certification programs are IT professional certifications for Apple Inc. products. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. The mob used the electronics in the store to play music and record their dance routine. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. The exam costs aren't as crazy as CompTIA. You may be communicating with other technicians, engineers or managers. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. At Apple, were not all the same. Finding the right course should be simple and intuitive. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. This cookie is installed by Google Analytics. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Both full-time and part-time jobs are available. I agree to the Privacy Policy & Terms and Conditions. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". You need a current, government-issued ID to check in with the proctor and begin the exam. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. We draw on the differences in who we are, what weve experienced, and how we think. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Save someone's day. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Discover even more benefits of doing what you love. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Just fill out the form or call us directly on 0203 507 1728. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Customer loyalty and satisfaction is their number one priority. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Youll need to be flexible with your schedule. Necessary cookies are absolutely essential for the website to function properly. When a customer needs assistance, you quickly assess their situation. Youre supporting people. Your work hours will be based on business needs. We're committed to being your source for expert career guidance. When a customer needs assistance, you quickly assess their situation. You also have the option to opt-out of these cookies. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Great offering by Apple! Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Apple Inc. All rights reserved. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. The courses are sequential, and build on skills and concepts as the user progresses. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. 50 features and changes you might have missed in macOS Ventura. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. When a customer needs assistance, you quickly assess their situation. They will also learn about the software and hardware they will use on a daily basis. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. I agree to the. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Save someone's day. Apple is a drug-free workplace. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Along the way, youll be updating your technical know-how and educating team members about technical issues. Filter our Apple training by your desired technology. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. You reassure customers when delivering product diagnoses and potential solutions. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Therefore, we are committed to treating all applicants fairly and equally. Choose your path Come eager to listen and learn from your team, your mentors, and your customers. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. The training has been completely redesigned and moved to an online, self-paced format. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Records the default button state of the corresponding category & the status of CCPA. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. For more details and to apply, visit macadmins.org. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits.