how to cancel regus membership

These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Great discounts. Best regards, This answer was rated: . Assistant Global Customer Service at Regus. Please could you send those details to me at lorraine.brule@regus.com so I can support you? I really thought that this company would be a good option for expanding our business. She advised me to consult the Agreement, which I did. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Besides, the facilities provided by you are also impeccable. Stay away!! We apologise if for any reason you didnt receive these reminders. Your email address will not be published. You should receive your refund within 30 days after your agreement end date. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Regus appears unwilling to make these same accommodations. Desposit/Retainer - $700 But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Only pay for the services you need and access workspaces when required. How To Write a Cancellation Letter for Membership? Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. CONSUMER BEWARE! think about how low this company is. Hi Andrew, Im sorry you felt the need to escalate this. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Do not do business with this company! She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Professional rooms for your next training session, interview, or pitch, wherever you need it. 180 0 obj <> endobj They are so disorganized that they are billing for both accounts. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Otherwise, Preferential is better for those who visit 8-13 lounges a year. %%EOF So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. They are real scum bags. If it has been longer than 30 days, please get in touch so we can investigate further. Using Solstice Conference to link video call to the equipment in a meeting room. Zero customer service, particularly regarding billing. Find workspace. They reference their terms and conditions and just continue to charge me month after month. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Dont believe them they are massive frauds. Regus are not transparent with their pricing. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Unacceptable billing practices. %PDF-1.6 % She said it reverts to a month-to-month, but to review the Membership Agreement. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Here are 8 tips for writing great reviews. Interested in a product or service at this location? Best regards, Regus flagged this review for containing harmful or illegal content.Read more. It is IMPOSSIBLE to get them to stop charging. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. No problem, just. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Won't be a good idea until they change their management. My membership number is XXX-0000-11111-0000. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. I have been transferred to a new location. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Otherwise why would so many victims protest about this company? But once you are in the system - you can't do anything. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Did yours get refunded? Your termination will be automatically confirmed by email. I contacted Regus immediately to explain the situation and cancel my service. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. No refund/credit if less than 5 days. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We use cookies to improve your experience and deliver personalised content. This is not the case. There are lots of better places out there which are cheaper and better, Hi, Hi Andrew, at least on my Regus account I am not required to have card details entered. Companies can ask for reviews via automatic invitations. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I understand that youre disappointed, and Id like to help. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. I have stopped all payments since then due to loss of job and relocation for school. Kind regards, Today Sandra replied to my messages on both message boards and via email. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was using the regus for couple years. I would recommend that anyone considering using this company to think again! I would be happy to look into your specific circumstances of your case but havent been able to identify your account. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Go to. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. I would love the opportunity to help further but havent been able to identify your account. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Get A Quote. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. You have been with us for several years and already experienced renewals. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. And again, there is simply no legitimate reason for this. Its clear from reading your comments that the main reason for your review is that of your agreement. Also they thretaten u with debt collector and give all ur personal data for them. Moreover, forthwith please remove my name from all the associated records too. Our customers satisfaction is our priority. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Lorraine Brule Its nonsense in most cases and one should be able to continue with an office space. Customer service is simply poor. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Regus Luton have a very devious way to prevent full deposit return. You can reach out to them by raising a query via the online account (help section). Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Services are billed automatically depending on the customers preference. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Were clear about this from day one. Guests are not included, so anyone entering with you will be charged US$31 per person. I would love the opportunity to help further but havent been able to identify your account. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. They are requiring a TWO month retainer, which is almost $4000! The payments have since been sent to . Receptionist only can communicate by email, even for the most important things for your business. Open the Amazon Prime cancellation page. Who has the free mental bandwidth to keep track? Yes. Gain trust and grow your business with customer reviews. It should also state the reason behind why you want to cancel the membership. Lorraine Brule I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. This does not apply to contract's renewal or expansion. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. This is for your convenience and in order to avoid any unwanted interruptions in service. All our agreements automatically renew before their term finishes for an equal length to the previous one. . I would like you to please confirm the receipt of the letter and the cancellation. Transparency is very important to us, and all services can be opted in/out through your online account. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream They are scammers, and incredibly dishonest. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Horrible Customer Service and Billing Practices! Comfortable, professional environments. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. It is also worth checking that our emails are not landing in your spam folder. Thank you, Who has the free mental bandwidth to keep track? Hi Hannah, Im sorry if you felt the need to escalate this. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). And, as I am moving to another state, it won't be possible for me to continue with the same. At the end of your contract, they will automatically renew you without a signature and without consent. I would like to request you to cancel my membership with you kindly. Ive been their customers for the past 3 years, paid everything in full. due to insufficient funds. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Do not do business with this company. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. All of our templates are completely free to use and are designed to save you time and hassle. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Try ipostal1. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Access thousands of business lounges across the world simply turn up and get to work. However when I went to check out online, their web site went blank. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Such companies should not exist. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Setting up an automated payment is straight forward and can be done through the online portal. That exception is made on the understanding that an additional service retainer is payable. Regus membership gives you access to workspace in thousands of locations around the world. 279 Viverra. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Membership: 2.3.1. Let's find the right workspace for you. When you sign up for a monthly experience, you are assured that you can cancel anytime. No customer service, no support, hang up phonecalls,, no email reaction Assistant Global Customer Service at Regus. It then states that you must provide this written notice at least three months before that end date. Then makes an excuse! At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` We will then confirm your payment date and amount. Michelle Spire I believe you must provide a 3-month notice (read your agreement). Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. I sincerely apologise if you have experienced billing errors. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. This will take you to the "End Your Amazon Prime Membership" page. Some of the staff that work the front offices are nice but the good ones leave quickly. My expressed intention was to rent space for 1 month and for a quoted price of $650. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Verification can help ensure real people write reviews about real companies. Global Customer Service at Regus, They auto renew your contracts without your permission. Find out how we combat fake reviews. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. There is absolutely zero opportunity to engage with the corporate infrastructure. how to cancel regus membership/account? Hi Ryan, Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Lorraine Brule You should receive your refund within 30 days after your end date. It was a nice experience with the club. However they denied my request, insisting that I had to pay for another month of service. We also ensure all reviews are published without moderation. Absolute disregard for tenants. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . It then states that you must provide this written notice at least three months before that end date. So when it"s important for them to sell you, there is a person to speak with. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Why have me sign a contract if you aren't going to keep your word? And why wouldn't he, he is sub-contracted to sell office space. Ts and Cs apply. Unrivalled workspace. They still continue to send invoices with no one responsible to be there to answer. Call us Buy now This was the most frustrating service that I ever experienced. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream

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