We appreciate your feedback and we hope to have the opportunity to welcome you back to our resort in the near future. We enjoyed 2 out of the 4 pools while there. I considered staying somewhere else but eventually decided to just book the two days. Activity director (Nancy) lead a hike through the woods and was very pleasant to talk with and very informative. Is it truly haunted? Lodging Details. One month later, I got a call from Steele Hill vacation club stating we were selected to take an exclusive promotion of 3 days/2 nights free staying at their resort. We have been owners since 2005, we used the amenities because we lived close but moved to Florida, we came for our very first visit as a couple. I advised the front desk about this and they offered to accommodate in the form of bringing over any supplies I may need. We are truly sorry to hear that your recent stay at Steele Hill Resorts did not meet your expectations. The view was beautiful! We apologize for any confusion regarding the room amenities and we always request that guests inform our reservations department of any specific needs upon booking as we do have entry level and handicapped accessible units onsite. We are so glad to hear that you have been coming to our resort for 16 years and appreciate your continued support. This property boasts great amenities such as a free 9-hole golf course, indoor and outdoor pools . Many travelers enjoy visiting Meredith Historical Society (8.1 miles). Nestled in New Hampshire's Lakes Region, the Steele Hill East and West resort provide a quiet escape among the woods of Sanbornton. We traded our timeshare week through Interval. Steele Hill West was fabulous but did not has the best views. Claim your listing for free to respond to reviews, update your profile and much more. Fun pool area, but overpriced and subpar lodging, We went over to Steele Hill for a winter weekend family getaway, interested in the pool and other activities. We were in the "West building" on the 2nd floor next to the gaming and pool areas. Sincerely,Rob Robillard, General Manager. . I think families would find this place entertaining, and perhaps other parts of this hotels are nicer. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were in the west end nearest the pool. Based on your feedback I took the opportunity to follow up with our Front Desk manager who refunded your money. gross exceptions (long hairs clinging to goop on the wall), but even then pretty depressing. Directions. Rob Robillard, General Manager at Steele Hill Resorts, responded to this review. Find your perfect getaway to New Hampshire. Our food and beverage team has been working hard to provide our guests with great food and service. While the east building is directly connected to a nice indoor pool area, it is not connected to the large amenities center pool that we are known for. Seriously? There are still more positives than negatives. Built in 1763, the inn is haunted by a ghost the staff have nicknamed Charlie. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The neighbors continued to make noise for another few hours. Historians are divided in opinion as to whether they should designate him a knave or a madman. A. Im sure this place is great in the summer or would have been great if our kids were there, but as two adults visiting in the fall, this resort was horrible. If you have a story related to this location, please share it with us below or contact us. The walls are also extremely thin. Website. Opechee Park Cove Beach & Opechee Point Beach. Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay. There were many other seats available, and breakfast was ending in 30 minutes. This has been one of the better resorts we have traded for. I am reading reviews clean, beautiful where are those units and how come as a owner we are not put in those units. We did have to go outside for the pool. WiFi is free in public spaces. 2023 FrightFind, All Rights Reserved. Sincerely, Rob Robillard, General Manager. We did have to go outside for the pool. Thanks again for sharing. The service in the main bar was excellent (for both food and drink) and the barmaid was friendly and knowledgeable.Now for the negatives from this time around. We are thrilled to hear that you will be coming back to Steele Hill and look forward to welcoming you back soon. Also, the landscaping design and maintenance were immaculate. Master bedroom/bath upstairs and downstairs included a fully stocked kitchen, dining area, living room, fireplace and bedroom with 2 full size beds. Related Videos. Once we confronted him, He asked us if we were using the fireplace, we were, and he said he was checking. Shell Vacations Club at Crotched Mountain Resort . The next morning, day of check out.. 6am, again felt something moving up the blankets, pressing the blankets down. I have 2 kids (who witnessed this final interaction by the way, and yes we talked to them about how not to treat people afterwards) so I don't deal in or with ultimatums. Please see our partners for more details. Read more, 118 Broadway, Suite 336, San Antonio, Texas 78205, USA, Take a historical ghost tour through San Antonio and revisit the past. In addition, guests can enjoy a pool and a lounge during their visit. I heard a door outside my hotel room slam, which prompted me to look outside the peak hole of the door and saw a black apparition of a man with 2 red horns coming out of its head. The stairs to 2nd floor are actually like to a 3rd floor due to high ceiling in lobby. The first thing I did was check out the place to see what we had to work with. . 516 Steele Hill Rd, Sanbornton, NH 03269, USA, Top 10 Real Haunted Houses That Inspired Movies, The Most Haunted Hotel in Texas The Menger Hotel. One of the resort's one-bedroom suites has a private balcony overlooking the water and peaks. Does Steele Hill Resorts have any great views? Here is a list of the Pros and Cons that we encountered during our stay.Pros Room was very nice (Stayed in the South building) and clean with a good view. I also forgot to get coffee filters for the coffee pot and they brought us up a bunch! The sofa in the living area also folded out into a bed. On our last night we were watching tv when we heard voices coming from the lower level of our unit, we discovered a "Maintenace" tech had let himself into our unit without knocking or ringing the bell. We found all the resort personnel to be very friendly and immediately responsive to any of our requests. And of course, the view and scenery were fantastic. We take guest feedback very seriously and always request that any problematic experiences be brought to the attention of management during a guests stay so we can try to assist while guests are on property. Management and sales should really look at how potential owners see the facility upon check in. Given the nature of your feedback, the desk manager actually stayed over in your assigned room that night to assess the issues you had brought up. We made friends and saw their room at the upper building, and it was nicer, but the cost was even more astronomical. Visit hotel website. We are delighted to hear that you had a great experience and that your room was clean and had everything you needed for a successful vacation. It sounds like your introductory stay was a mixed experience. I used to come to this facility 30 years ago and it was AMAZING, clean, maintained , gorgeous. The Steele Hill Vacation Club is the best home resort and vacation ownership program in New England. Don't waste your time or hard earned money on this. Sharon, I stayed at steele hill resort up on the hill in hotel room 7B, west side and heard a door slam which instantly prompted me to look out the peak hole, and I saw a dark black figure of a man with 2 red horns coming out of his head. Pool Towels: There were no clean towels available on the morning of January. On June 1, the 31-year-old musician slammed the . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It included a full kitchen and two bathrooms but no tubs, only shower stalls. So I called them 2 days later to cancel the reservation. Set amongst 500 pristine acres overlooking Lake Winnisquam and Lake Winnipesaukee, Steele Hill Resort offers authentic New Hampshire charm complemented by a large selection of amenities. My husband and I were both tossing and turning so much we decided right then and there we would only stay one night, even if the 2nd night was free, we were too uncomfortable to stay.The song and dance was just that. I think we had the worst room--or are they all this bad? I wish this was easy to write. Sincerely, Rob Robillard, General Manager, Hotels near Lakes Region Community College. I think our room and section was just sad, We are sorry to hear that you are unhappy with your stay with us. Your sales team just screwed you out of $10 to $15,000. We will thoroughly review each issue that was raised within your review, and seek to improve our services going forward. Fireman Sam was first broadcast on BBC One on 17 November 1987. We went back to the reservation building to ask for a room that looked like the pictures on the website, but nothing was available. There was no sofa or desk and there was no balcony. RCI who we booked through had worse customer service than the resort, and I do use the word 'resort' lightly. Upon arrival we were given a "complimentary upgrade" from a hotel room to a one bedroom townhouse. For some rest and relaxation, visit the sauna or the 3 hot tubs. People like me who easily fall into their offers definitely will change the mind during that 90 mins tour. My kids loved the indoor pool with the waterslide. Share. Our guests praise the breakfast and the comfy rooms in our reviews This is the version of our website addressed to speakers of English in the United States. Our room was very close to where we parked so that was a perk given we had to unload the car. We were very impressed. We always request that guests report any issues upon experiencing them which gives us the opportunity to take corrective action immediately to make their stay the most enjoyable experience possible. We offer promotions to interested individuals to highlight a vacation experience from the perspective of a member. We stayed in the building attached to the restaurant. Resort facilities were on the newer side (did not try the racketball court) and in good shape (golf course, tennis courts, pools, game room, ping pong, etc). It was nice to have a micro-frig and microwave available, but there was no space in the room to sit and enjoy whatever you refrigerated and microwaved. Yes, guests often enjoy the mountain view available here. Thank you for taking the time to review your most recent stay at Steele Hill. The bottom was covered with baking splatter. We take these matters very seriously and will speak with the proper departments and work to improve in these areas for future stays. We spent the rest of the day in the pool, and had a fantastic dinner in their restaurant. 1 (855) 564-2302. But they're offering a weekday 3 day 3 night stay for $250. Taxes and fees that are shown are estimates only. Tilton, NH - Telemarketing. The resort offers a variety of room types and we always encourage guests to view the room descriptions on our website prior to booking their reservation. Read more, 509 Decatur St, New Orleans, LA 70130, USA, New Orleans, Louisiana is a city that has to be directly experienced to be believed. I then went into the master to open the curtain and discovered there was no window and more importantly no a/c. One month later, I got a call from Steele Hill vacation club stating we were selected to take an exclusive promotion of 3 days/2 nights free staying at their resort. We could hear our neighbor snoring, and people walking around very clearly. I have a screen shot of their website to prove that. This information is located within the text of our automated check-in emails; however, I am sorry that this specific information was not presented to you during the check-in process. Not a big deal, but there is also a major difference in accommodations. Also, the last night at Steele Hill, both my cell phone and laptop broke, just stopped working. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I will be sure to follow up with the reservationist to ensure they are clear when describing the different amenity locations.I am glad my Front Desk staff was able to assess your dissatisfaction and issue a full refund for the stay. The murder was unsolved, according to the staff who told me he was still wandering the halls, seeking justice for his murderer. After speaking with our housekeeping manager, it sounds as if the delivery of additional bedding including the requested comforter was brought to your room in a timely manner by our housemen on the first night of your reservation. We apologize that you were not satisfied with your recent visit to Steele Hill Resort. It was late so we didnt get to enjoy any. And we were very very disappointed. When you first go to unlock the door to the room there is a glass panel where if you look down you can see directly into the room from the hallway- a little odd. I am glad the resort experience met your expectations. The fitness center is a recent addition to the resort and it has been received rave reviews from guests.Thanks again for choosing Steele Hill. Moreover the toilet was so close to the wall you had to sit oddly, oh and I cant forget the crusty dried booger above the toilet paper roll left on the wall, or the toothpaste running down the wall next to the sink. I am happy to hear you enjoyed your first stay with us. My kids loved the indoor pool with the waterslide. I will be following up with our housekeeping manager to audit this issue and address it directly. I understand we did not deliver the experience you were looking. We do have multiple onsite dining options including our Hilltop Restaurant and Tovas Tavern both located within the East building, right across the street from the check-in office. After I verbally consented to pay the $59, they emailed me the confirmation letter. So I called and they said yes definitely a two night minimum stay. In order to receive the free staying, my family and I are required to pay $59 deposit upfront, and then take a 90-120 mins tour at the resort; at the end of the stay, I will have the $59 back. I can assure you that we care deeply about the comfort and satisfaction of all guests visiting the resort, whether they are rental guests or our timeshare owners. We also noted that the maintenance manager was the staff member who was working on the heat in the bathroom of your studio unit and we apologize that we could not fix this issue immediately. However, I can understand how a guest could be disappointed if they believed they were staying in one unit and checked into another. 3-star family-friendly hotel in the mountains. I am glad you enjoyed the views looking down on the lakes and it sounds like your visit to the restaurant was very positive. We went up understanding we would need to sit thorough a song and dance. Many of Steele Hill's rooms, suites, and townhouses provide exquisite views of the Belknap Mountain Range and Lake Winnisquam. Thank you for staying with us on a return trip for bike week. A children's pool, a seasonal outdoor pool, and a health club are also featured at the family-friendly Steele Hill Resorts. The resort is about five miles off Route 3 in an area west of Laconia and east of Interstate 93. FrightFind's guide to the top haunted hotels in the US. Every room at the resort has a balcony with spectacular views. Please explain to me what deep cleaning is???? Fortunately, we are also in the middle of a renovation cycle of our East units, this includes new paint, new carpet and additional carpet padding for noise mitigation. Guest rooms offer a flat screen TV, air conditioning, and a kitchenette, and Steele Hill Resorts makes getting online easy as free wifi is available. I shared my experience with 2 staff members, who confirmed it was haunted by a man who was murdered on . The leaves were great; the resort, not so good! Prices are the average nightly price provided by our partners and may not include all taxes and fees. When I opened my eyes no one was there.. Then it felt as if someone sat at the foot of the bed and then I heard whispering.. That room is haunted!!! Steele Hill is a great resort for families, and though we were three adults, we enjoyed every minute of our stay. Review tags are currently only available for English language reviews. First, room rate. Is parking available at Steele Hill Resorts? Address: 516 Steele Hill Rd, Sanbornton, NH 03269, USA. The south hotel units are part of a lock-off suite for the 1 bedroom south units. Just a few miles from Lake Winnisquam and the famous Lake Winnipesaukee, the resort offers a variety of on-site . If this was miscommunicated, I apologize. It's not perfect but he food is definitely good and the servers are friendly, local people. When I got there they informed me I had only paid for one night. We ask if you ever have any questions, to call the front desk as it is staffed 24/7 with an agent eager to assist and answer inquiries. The food was great, although the service was a bit slow.We ended up leaving after dinner, we were grateful for the opportunity to check it out. I saw it on Groupon for $145. But overall we really enjoyed it. This is the version of our website addressed to speakers of English in the United States. Simply stunning. Steele Hill Resorts sits on 500 acres of forests and fields, offering a secluded accommodation right in the heart of unspoiled nature. 5PM - 8PM | $5 Children 13 and under | $10 Adults and children aged 13+ Our Haunted Hike is open to the public as well as Steele. After a review of her stay we do not agree with your description of both the hallway and the suite itself. We didnt have hot water but it was fixed immediately by maintenance, staff. We also hiked on the properties trails.that is one thing that needs improved upon.better trail maps. Japan's Edo period (1603-1867) witnessed the heyday of such Korean-Japanese diplomatic exchanges. now its a pit. The gym was quite nice for a hotel. The lack of tubs is why I docked a star. Thank you for sharing, Tiffani. Save. hmmm why didn't they just do that in the first place? The room was down a large hill from the main amenities, not easily walkable for our family at this moment. Fortunately, this project is complete finish now and we have a great new facility, but it should have been finished during the period you stayed with us. Sincerely, Rob Robillard, General Manager, We have been coming to Steele Hill for many years (16). Address: 516 Steele Hill Rd, Sanbornton, NH 03269, USA. We were impressed with the excellent design, construction and . Call. Tripadvisor performs checks on reviews. Active travelers can enjoy racquetball/squash, volleyball, and sledding at this hotel. (See attached picture) People like me who easily fall into their offers definitely will change the mind during that 90 mins tour. While staying at Steele Hill Resort, you may want to check out The Hilltop Restaurant (0.5 mi) which is a short walk away. The Joseon Tongsinsa were missions sent to Japan by the Great Joseon, the dynastic kingdom of Korea before it was replaced by the Korean Empire in 1897. Swiping my key card three times on three doors over a distance of 15 feet to get into my room was also a bit irritating in spite of the high level of security it offerred. Will 100% be back again! We are happy to hear you were able to get the chance to enjoy the panoramic views and resort amenities while you were here. At the resort, enjoy a 9-hole executive golf course, tennis, indoor/outdoor pools, snowmobile trails, hiking, snowshoeing and a fishing pond. Instead, we walked through well-worn hallways to a foul-smelling room that looked as if it had not been updated in 25 years. The reality is you are paying a lot more money than you expected for vacations. I am reading reviews clean, beautiful where are those units and how come as a owner we are not put in those units. As far as considering our property a pit we would have to disagree as all of our team members work very hard to make Steele Hill an enjoyable vacation destination for our guests. amenities and no one could help because guest services was closed. Our trained and knowledgeable representatives will provide a tour and explain the advantages of membership in the Path Vacations. Twenty-six VHS tapes were made from 1988 to 2005 comprising all episodes from series 1 to 4, and some from series 5. I am glad the desk was able to respond with some remedies for the situation. When I looked, nothing was there. Not sure where to start? Privacy Policy - Terms of Use - Copyright Policy. Thank you for staying with us. Our full time activates director does a great job organizing events to introduce guest to the abundance of nature around the resort. There is also an indoor Amenities Center that features year-round access to pools . An apparition of a man is said to walk through the halls and offices in the corporate office, opening doors and windows. WIF. and walked away. (This also happened to someone else in my party earlier in the week in a different building.) Find some of the places that make the bravest scare seakers tremble in their boots. However, for $400+/night, we would expect greater attention to detail in terms of enforcing the quiet hour rules and maintaining a reasonable amount of pool towels for guests. 2nd for the pool/water slide area. After I verbally consented to pay the $59, they emailed me the confirmation letter. Yes, laundry service and self serve laundry are offered to guests. You could hear everyone around you. We understand that the accommodations did not meet your expectations. This tends to be a temporary issue as we remove trash and linens from the rooms and store them in rollaway trashcans at the beginning of the cleaning process. Maybe ask guests to write it down? Other activities were okay, but also not in great shape - video games out of order, etc. Steele Hill Resorts, in the heart of New Hampshire's popular Lakes Region, offers scenic views of Lake Winnipesaukee and Lake Winnisquam. The 1860s inn is believed to be haunted, proven by apparitions, shadowy figures, odd noises, whispers, and hot spots. Needless to say I couldn't even sleep in the same bed as my partner, especially since the AC decided to work only when it wanted to. I personally oversaw the creation of this accommodations page to ensure guest had an opportunity to fully understand the different inventory that we offer up at Steele Hill. The property's stunning surroundings provide a gorgeous natural backdrop all year round, whether you're planning a summer soiree or white winter wedding. I am writing this review not to hoping get the money back, but to share with you, so that many of We went to Whales Tale Water Park at the end of June, 2021, and filled out a wining contest form of some kind of free stay.