BOTH of which **** has rejected. We have documented the roof concerns in case it does happen to be a concern. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. We have only Put 2400 miles on since we bought it. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. And not have heard from them. The owner listed is **************************. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Status: Answered. Attached 75 watt solar panel. This price is only valid for 24 hours from. . New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A changed the RV world when it first hit the streets in 2011. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Explore Thor Motor Coach Products and Motorhome Brands Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. What's The Best Cordless Vacuum For RVers? We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. There's a reason why so many choose Thor Motor Coach. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Number Of Radios. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Standard and optional features listed on units may or may not reflect the actual in-stock unit. We had the privilege to work with Joe A. the Internet Manager. Plus tax, title and license. I guess that is the million-dollar question. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Thanks for the suggestion. We have a 2017 Thor motor home with a radio installed backup The issue is not closed nor has resolution been found. Save your favorite RVs as you browse. This allows the radio to run with the ignition key off. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Speaker Location(s) Interior / Exterior. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Submitting a response indicates a willingness to work with customers to make things right. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. How To Use Your Thor Motor Coach Class C RV: Four Winds - YouTube Junior Member. Model: Hurricane 29M. Begin with this one! At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Thank you. Mercedes-Benz 10.25 in. THOR AXXERA RADIOnot working??? - YouTube Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. ("goodwill offer") from what they will charge us to do the labor at their factory. Our BIGGEST Class C is HERE!! How can these issues that were reported to Thor when our coach was new, now be null and void? And we are akready receivng customer no assistance. We have a leak in the back window of 2018 Thor Axis 24.1. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. This allows the radio to run with the ignition key off. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. is not responsible for any misprints, typos, or errors found in our website pages. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Select the desired vehicle below to view all the recalls for that particular make & model. Planning pet-friendly trips can be ruff when you don't know what to pack! Message. My husband was ill and could not drive the coach to *******. We reached out to Thor and la mesa and they say its our problem. BBB is here to help. {priceLabel}: Not a fuse, not a wire. Know someone who might be interested in this RV? Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. 2 lead acid batteries. Rates and amount financed are determined by credit history. State: Texas. 1 swinging tv screen. Check whether the batteries are charged enough. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Step inside and find a 68" jackknife sofa to the right of the entry door. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. At this time Im satisfied that they Thor Motor Coach has reached out. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Largest Family-Owned RV Dealer In The Nation. Multiple calls, travel, estimates, no results. As I have stated countless times. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Contact Sales. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. WHO IS RIGHT? BBB Business Profiles may not be reproduced for sales or promotional purposes. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Seal leaks and causes extreme noise when driven at highway speeds. There's a fuse on the back of the radio. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. My Thor Rize was not properly built. 2 slide outs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This has all been dragging on for far too long. Note that complaint text that is displayed might not represent all complaints filed with BBB. Complete this form and we'll contact you with our wholesale price. He considered this an open case. Posts: 7. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. ******* also says we would NOT be reimbursed for any travel expenses. 15,0000miles Specs: Ford E350 . Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. I am rejecting this response because: We have been going back and forth with this for three years. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. And one, Don't Miss Paradise Oaks RV Resort In Florida. Thor Motorcoach Logo linking to Home Page. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Fill out this offer form and we'll get back with you as soon as possible. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Read More: https://thormotorcoach.com/legal/ Payments are with approved credit. 2020 Thor Four Winds Moto | Recreational Vehicles | ksl.com We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. When searching for a service center make sure to use the filter option. Use a pen or paper clip. Description. Exterior 32" TV. Please select a year to search for available owners manuals. **** has not acted in good faith, as the documentation will show. *All RV prices exclude tax, title, registration and fees, including documentary service fees. I do not know WHY he has not had access to this correspondence. When I tried to bring it back in, it came in a few inches and then stopped. PDF TaBLE oF CoNTENTS - Cruise America See dealer for details. 2022 Thor Motor Coach freedom elite. Do you need a one-stop shop for all things RV-related? Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. Front radio not working - Thor Forums The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. We want **** to act in good faith and resolve these longstanding issues. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. JavaScript is disabled. It may not display this or other websites correctly. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Diesel and gas-powered chassis options. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. All standard features and specifications are subject to change. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. After all the warranty work, we had to winterize the coach for the 2019 season. Learn More Class B Apparently, they couldn't come to an agreement with ****. I left my parking lights on overnight, and it killed the car and house batteries. What have you tried so far? Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. There authorized service center is telling me not to get roof patch but replaced. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. The claim is currently under review, you should hear back from your rep by the end of this week. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. We now have two new estimates, both have been rejected by *************************** and *********************************. Meet the redesigned A.C.E. RV Generator Won't Start? Causes & Troubleshooting Tips To Try Brand: Thor Motor Coach. With all the family-friendly and pet-friendly features, you'll love traveling in . There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. You might find those release tools with the manual for the radio. Complaint Type: Problems with Product/Service. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . The pictures submitted to us show no concern of factory defect to the roof. Thor Motor Coach - YouTube A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. VIN #*****************. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. This is an independent, unofficial site. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Class C, 32 feet Thor Motor Coach. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Speakers. Wondering if the converter is shot. New 2023 Thor Motor Coach Geneva 25VA Motor Home Class C The $1,000.00 bid they accepted. or call the glass man in town? My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? ****************** was thankful that someone from Thor Motor Coach reached out. ************************* was working with us right up until he moved to a new position in March of 2022. Generator in photo not included. ****** informed me that Id have to get an estimate for each of the defect items. See dealer for details. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. International Association of Better Business Bureaus. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. The only two fuse I found for radio was one in the Ford block marked radio, which was good. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. I have looked and checked all connections and fuses I can find. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. We have a water leak and it has caused extensive damage. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Manufacturer-provided pictures, specifications and features may be used as needed. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Arriving at our destination we set up to dry camp. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Your Thor rep will be reaching out to you to gather more information on the concern. This has gone on for far too long. Thor Motor Coach | Better Business Bureau Profile Fort Wayne, Indiana, United States. We purchased a 2020 ************ model **** on September 4, 2019. As stated previously, we are well aware that the coach is now off warranty. MSRP Price: $157,576. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? As the smallest motorhome option, camper vans are welcome virtually everywhere. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu.
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