For further information please contact Celebrity Cruises. 5.6 Can you refuse to allow me to travel? Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. Learn how to make payments, view your booking details, make changes to your booking, and more. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. The final payment date is in three days for the cruise that we are looking at. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. Celebrity Cruises - Sail in Modern Luxury | AAA Travel Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. You can redeem any FCC by calling us! We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? However, torch lighters and novelty lighters that look like guns are not allowed onboard. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Posted January 13. Please email airsupportuk@celebritycruises.com. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. 1.10 If I have to cancel my cruise holiday, will I receive a refund? Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. If you booked 8/1/2010 or after the final payment is due 75 days. Gallery . The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. All FAQs - Celebrity Cruises Please contact your Personal Cruise Specialist for further information. Celebrity Cruises; Cruise Critic Community. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. Restrictions apply and this policy is subject to change without notice. We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). Deposit amount & final payment deadlines for Celebrity Cruises. Cannes Film Festival Deadline[8] Im Juni 2019 wurde er beim Sydney Film In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. Please note we do not have any liability to you in these circumstances. Please note that passengers embark, travel in and disembark tenders at their own risk. For ships originating in North America, the minimum drinking age is twenty-one (21). Checked on line 0 balance to pay. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). Find a Bargain Please choose a vacation type. All airlines operate a non-smoking policy. For guests making bookings onboard any of our ships, different cancellation policies may apply. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. Here's how to cancel or postpone a cruise due to COVID-19 Such bookings will be treated as normal bookings subject to the above comments on special requests. These groups may take place on the dates when you are sailing with us. If your flight tickets have been issued, standard airline cancellation penalties will also apply. 1.3 What information must I provide to you and why? We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. The value of the supplement will be confirmed to you at the time of making a booking with us. Any additional bag will incur charges. 5.12 What other conditions apply to my holiday. Please also see section 1.3 above. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. They will advise you on how this information can be provided or verified. VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. Persons using The Spa must be over the age of 18. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. Royal Caribbean Continues to Offer Flexibility for Guests With Three Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. That apparently came out in September of 2021. You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. Celebrity Web-Site - Final Payment Date - Glitch? - Celebrity Cruises The health and safety of our guests is our number one priority. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. For more information, see https://www.state.gov/state-sponsors-of-terrorism. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. We reserve the right to increase or decrease the prices of unsold holidays at any time. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. Not meeting any special request for any reason will not be a breach of contract. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. At the time of printing, all details listed in this brochure were correct. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. Photo Via: Celebrity Cruises. Unless you book and pay for an upgrade, you will fly economy class. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. My husband and I are looking at booking a Celebrity cruise to Alaska. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Deadlines for cruise deposits, payments & refunds (cheat sheet) My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . 5.7 What is your liability towards guests? If your airline does not comply with these rules you should complain to the Civil Aviation Authority. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Deadlines for cruise deposits, payments & refunds (cheat sheet) . Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. . We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. The travel organisers own booking conditions will apply to your contract. Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). Advice on making a complaint is available at www.caa.co.uk. 2018. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. NOTE: The only exception to this policy are curling irons and hair straighteners. However, at the end of the entire process, it acknowledged my payment but indicated that I still owed a little over $300, which was the exact amount of the gratuities for the cruise. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. Canceled Sailings, Cruise With Confidence & More - Celebrity Cruises The airline and flight routing may differ from the original assignment due to this name change. 5.8 What is your limit of liability towards guests? For guests making bookings onboard any of our ships, different deposit policies may apply. Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agents obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. final payment due date change - Celebrity Cruises - Cruise Critic Community Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises.
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