Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. Please call the Guest Accessibility Department for detailed information. For further information on our relationship with airlines, please refer to your Cruise Contract. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. CC Help Jenn Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. If we do not have your information by this deadline, you will be unable to sail. You will be responsible for all costs you incur to join the vessel at the next port. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Our ships are as environmentally sound as they are beautiful. Please note: This service is available only on days of sailing. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. A seamless transition is what our pre- and post-cruise hotels and tours are all about. It depends on the type of OBC you have. Do Not Sell or Share My Personal Information. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Choose from a wedding on board one of our ships or at a land destination. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. It also saves you from checking a bunch of charges on your on board account. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. Holland America Line does not recommend storing medication in any mini-bar. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. We cannot process refunds on these cards. These requirements are established by the countries you are visiting and not by Holland America Line. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Please attach a tag to each piece of luggage you will be checking on the cruise. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Keep these items close at hand in your purse or jacket pocket. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Means no new earrings for my DW. We don't do spa or specialty dining. Usually there is a fee required. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The both aerobic and strength-training equipment. Appointments may be made in advance on our web site athollandamerica.comor once on board. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. 1. It goes toward expenses incurred on board. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. It is also your access card to your stateroom. All guests are required to disembark the ship at this time. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Please log in to purchase your shore excursions. There are so many choices on your Holland America Line cruise. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking). Your seating assignment will be noted on your guest card upon boarding. A luxurious dining experience in a room graced with fine art and antiques. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. Every charge against your room bill, including the hotel service, can have your OBC used on it. It doesn't go by each person unless you have set up separate accounts. appreciate the info. Safety begins with the design of our ships. It is also a good idea to bring your prescription for eye glasses or contacts. Promotional credits are nonrefundable. Holland America Line's 150th Anniversary celebration continues with a sweepstakes that runs through March 31, 2023. Please see the following important information about your luggage tags. There is a charge for the use of the self- service launderettes and it is coin operated. The final amount billed may take up to 24-hours following disembarkation. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. What have people been experiencing lately using OBC towards gratuities? It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Please fill out the form and return it to the Guest Services as soon as possible. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). . We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. The representatives will help you with luggage tags. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Representatives are available 24 hours a day, 7 days a week and 365 days a year. And just got of the phone with HAL to verify that all amounts are showing. Onboard Credit Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. If you receive Onboard Credit, be sure to confirm whether there are any limitations. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Time Of Your Life Cruise Offer | Free Balcony Upgrades | Holland Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. No more waiting for printed cruise documents. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. on board. Correct -- no savings. I don't have a problem with a hold for prepaid tips. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. :D. I understand that. Personal checks are not accepted on board. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. If you do not see our representatives, pleasehave one paged. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Your travel advisor can provide you with additional information if you are interested in this option. Please practice wearing your life jacket. What you need to know before you go on a Holland America Line cruise. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. Fax Service: Please contact the Guest Services for details if you wish to send a fax. Points can be applied towards statement credits, onboard amenities, gift Hi! Yes, you are correct. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Youth Staff cannot assist in the washroom in any way. Please have the ships name, your partys name and stateroom number before you call. You are responsible for complying with the policies. Tourist/visa requirements are determined by passport nationality, not by country of residence. No exceptions will be made. Requests will be confirmed or waitlisted at the time of booking. No additional deposits will be due until final payment. Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Since Princess is part of the Carnival Family just like HAL is, the precedent exists. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. We always use our Holland OBC first, then if we have any left, it gets I've had rental car companies put holds of $300-$500 on my credit card. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Appointments are strongly suggested, particularly for Dressy Nights. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card.
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