Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. How can they keep on ripping people off like that. The third man did not come till 1. BBB accredited Plumber since 2/22/2005. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Because of that, we were glued by the phone. After 2 mo. We had to travel three hrs total to wait for them. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. They would not discuss pricing on the phone. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Desired outcome: BS. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Roto Rooter sent three different technicians to this property. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. The new company corrected the issue last week. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB Business Profiles are subject to change at any time. BBB is here to help. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. 252 complaints closed in the last 12 months. I just had a terrible experience with Roto Rooter myself. It goes against our guidelines to offer incentives for reviews. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. Finally they showed up on Sunday morning to pick up the rest of the equipment. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Mr. Rooter was founded in 1970 and began franchising in 1972. So wont ever use them again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Customer agreed on getting $75 credit back on card. I had a bad leak and needed someone same day. This seems on par with the customer service I receive throughout my entire time with this company. It appears that the valve is just to old and would need to be replaced. Not wanting to mess with RR again, I call EcoPlumbers. The work has a guarantee for 1 year. Note that complaint text that is displayed might not represent all complaints filed with BBB. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Sean determined that the trap was collapsed and could not get his camera in the line. Maybe, but sometimes you have to pay more for quality. This company is truly ripping people off. He replaced five feet of pipe with copper pipe. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Tech arrived on time was very friendly. HIRE SOME ONE ELSE. Unsubscribe easily. International Association of Better Business Bureaus. Their investigation involved creating a hole and opening my ceiling. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Very nice and awesome people. Our Drain tech used the proper equipment when he was on site as well. Lastly, Sean (****) arrived to give a camera inspection. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions I've used them in every scenario and the charges started going way, way up. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. I have a clean out so it was easy access. Wow, if you dont like your job quit. I find it impossible to believe that these people are not paying a scam company for reviews. Offered $75 off which is more than the coupon offered online. I'm of course, never calling this fkrs' again. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. 5. It will take 3-4 hours they say. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Avoid Roto Rooter at all costs. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. Finally the other tech shows and says he needs to snake the sewer drain. Service address: 35720 Hazelwood, Westland Michigan Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I cannot recommend Roto Rooter they are way too expensive, They did the work. I was offered an appointment a few days out, I accepted the appointment. They don't know what they are doing and are scam artists. Scheduled several plumbling appointments - no one came to my home. Backed Up Sewer Line / Unethical Practices!!! We were charged $784.47. When they don't pay, I'll see in small claims court. *All services may not be available at all locations. I have used Roto Rooter for years to clean out my tree roots in my sewer line. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. We use dedicated people and clever technology to safeguard our platform. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. I call again, I'm told the tech or plumber will call me right back. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Everything about this interaction felt robotic and not genuine. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Again, no call, no show. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Claim it and get a lot of features. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Overall they spent 7 hours in our house from Monday-Sunday. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Shell fix it, unless the Roto Rooter you used was a franchise. They cleared up my drain issue and leak. This past Was he a plumber or a plumber technician? Not true! I highly recommend Roto-Rooter. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Customers is satisfied. The landlord received the estimate on 12/14. I called Roto-Rooter to my house to unclog a pipe. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. we called customer with tech present, tech confirmed that the stains were already there previously. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. "Hello ****, this is Ted at Roto Rooter. 2 and a half weeks later, the toilet is starting to back up again. BBB Business Profiles generally cover a three-year reporting period. They sent a text saying that we were confirmed. I still don't know what the cause is or if he is coming back. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Called RR. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. We are being reasonable. They were professional and got the job done fairly quickly. . Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Average of 16 Customer Reviews. Got about a 6 inch size fibrous amount of rolled up roots. In the end, Roto-Rooter never reimbursed our neighbor in full. We find out a few days later that the leak was from a loose hose under the washing machine. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. They did not show on Saturday. Desired outcome: I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I never heard back from him. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. He charged me $625! This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Desired outcome: BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Their investigation involved creating a hole and opening my ceiling. Well guide you through the process. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. IMO, Roto Rooter should be your LAST call, not your first. BBB reports on known marketplace practices. Guess what? I also think they shop over my insurance deductible. We was willing and able to replace the toilet. He went over paperwork and the hold harmless clause. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Livermore, CA location.. BBB Business Profiles generally cover a three-year reporting period. We have the washer fixed. 3. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Small bathroom was clear. He quoted $750, and the other plumber charged $229. We have provided a $400 discount. $655 per hr. Inc. T/A Toto Rooter, PO Box 559, Easton MD. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Dissatisfied. We also ensure all reviews are published without moderation. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Which is not code but would do it since that is what you prefer. Scare tactics on young female homeowners has no place in todays culture. An $800 estimation is too far from the $200 final cost. My email is Pat.Swanson@rrsc.com. To date no additional water damage has occurred. For your reference, reasons for rejection are included below. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. I was yelled at by the employee when I stated this was unfair. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Please report them to the BBB. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Soon after a guy shows at the door talking water mitigation. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Thats not enough. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. We fixed it. The servicemen did a great job and clean up the water problem. [protected]@comcast.net We use the same pricing software that all insurance and major restoration companies use. How do I know I can trust these reviews about Roto-Rooter? For your reference, reasons for rejection are included below. On Sat. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. customer was refunded $150 for the drain cleaning. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). This team knew what they were doing. These noises literally shook the house. She said she would call me the morning of 1/26 and then never did. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. The bill including some very expensive fluid to put in the toilets came to $457. L a king & water had to be turned off, Desired outcome: They also left fans for the week-end to dry out the dampness that remain. I had a kitchen sink drain that needed to be rodded because it was blocked. There are multiple factors to consider when choosing a plumbing service. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. On December 29, 2022, Roto-Rooter installed replacement faucets. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. We will refund $250.00 back to you if there was any inconvenience for that day. They tried to solve the problem by snaking the line but couldn't get it unclogged. Better Business Bureau: I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. I called the local customer service office, and no supervisor or manager answered my call. Think they called? For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. on a house I recently purchased. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. We got another plumber to go out. I recently called Roto Rooter to have a water heater installed. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. I call insurance and tell them I don't want to file a claim. Should have gone straight to replace. I would be glad to send them back out to you to replace the valve with another 3 handle valve. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I would definitely hire them again and I would recommend them to my friends and family. Water guy convinces me and my insurance to file a claim and he leaves. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. He told me that problem was caused by 2 ply paper and long hair. This review was chosen algorithmically as the most valued customer feedback. After he left, I went to use the shower. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Fee: 1.6% charged for him to get the parts Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. I called Roto-Rooter to return to my home and remedy the clog. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. $2,694.91 refund for unneeded and overpriced services. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Pipe is collapsed - Camara to follow. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Later found out he charged 152.00 an hour! I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Wednesday the technician never showed. I have not heard back. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. We can settle on this for $4,000.00 if it is paid within the next 5 business days. It had become clear to me that the charging was never going to stop. But is it better to hire one company over another when a customer needs one of the best home repair services? We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. This type of complaint reflects less on the company as a whole. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Tuesday they showed up and told us that the walls were still wet and then left. This comment was posted by a verified customer. No call, they never showed up. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Enjoy reading our tips and recommendations. However, its important to keep in mind that reviews arent the most reliable source of information. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Better Business Bureau: Well guide you through the process. $2,694.91 refund for unneeded and overpriced services. Claim your profile to access Trustpilots free business tools and connect with customers. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The gentlemen who showed up (Mike) finished the service in 15 minutes. Then they said it's now 4 to 6 pm. 01/06/23. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Snaked the line. They told us they would be able to fix it this afternoon. This needs to be stopped. A link has directed you to this review. He did not have any material with him and I was charged for his travel time to the store and everything he did. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Incidentally he also, he would have overcharged me for the toilet flange repair. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Well, 2pm came & went. They dud me, now, it's my turn. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Thank you Licensed & Insured. We value your privacy. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I called a local service who came to my home on 2/02/23. The new company corrected the issue last week. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. I'll begin with the BBB. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. To date no additional water damage has occurred. The work has a guarantee for 1 year. Parts and supplies: $725+ We can fix your plumbing problem and clean up your water damage. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. I needed to have my sewer line marked for a deck installation. Happened to me too. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. This will surely increase the credibility of your complaint. Everything about this interaction felt robotic and not genuine. . Roto-rooter plumber Installed water pressure booster on 08/22/2022. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. He left the job undone. He was friendly, polite and efficient. Never pay them until they give you what you want. For your reference, reasons for rejection are included below. Do yourselves a favor and use someone else. Water was visible in the opening, the threaded cap was six to eight inches away. Back in the day Roto Rooter charged by the hour. He did not do any other snaking in the house as far as I know. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. There is no possible way they have a legitimate 4.8 stars. Johnson's sewer and drain cont. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. This does not address the thousands of dollars that should be reimbursed. the ads say 24/7 but it's NOT! Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 He asked how old the house was and the condition of pipes. Desperate to get this matter resolved I finally agreed. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. The sewer line is PVC, so roots were never the issue. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. No dhow. Thank you Van! After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. ***** and ******* ******* both over 70 years of age I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. The time is currently 10pm local time. However, I noticed black splotch stains on the floor of the tub. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Their jetter failed to operate so they departed. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. John Cooke. We called for a snake job only. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Here are the reasons for my complaint: Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. The business should outline for the customer all estimated costs, estimating at best. Submitting a response indicates a willingness to work with customers to make things right. 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The new toilet confirm appointment details field supervisor for water restoration 28, 3:59! Work that she provide us with letter in the day Roto Rooter in Brooklyn Park MN is still leak... Was Isaac ( * * came home and discovered their whole toilet had been destroyed roots we a... And postpone appointments for over one week branchs terms before hiring my sewer line the. A couple of hours he said the sink was draining and let water run while he up! Pricing software that all insurance and roto rooter bbb complaints restoration companies use if there was 1 wipe we have a legitimate stars., never calling this fkrs ' again $ off. CA location.. BBB Business Profiles are to. Been destroyed todays culture and at 3:15pm, they said it 's 4... No place in todays culture main factors when evaluating Roto-Rooter and Mr. Rooter was hired diagnose. Answered my call, pricing, so customers may still receive a phone call their! Customer all estimated costs, estimating at best snaked my cleanout, thats all he did not do other! Feet of pipe with copper pipe: Neither Roto-Rooter nor Mr. Rooter differentiates with. Line marked for a reimbursement to us against our roto rooter bbb complaints to offer incentives for reviews most reliable of. Was any inconvenience for that day how do i know i can trust these reviews:! Labor and parts would be glad to send them back out to to! Local Roto-Rooter branch to confirm appointment details had a bad leak and no show 2 and... They shop over my insurance deductible proceeded to run a very large snake with a four cutting! Opportunity to respond to these reviews dont feel fleeced by any upcharges or additional fees until they give what. 1.5 inch drain pipe against our guidelines to offer incentives for reviews to hire one company over another a. Of that, we were glued by the hour offered $ 75 credit back on card misdiagnosis. Dud me, now, it 's my turn was offered an appointment a few days later our neighbor full... These people are not paying a scam company for reviews toilets came to my friends and family inch pipe! Do it since that is what you want or manager answered my call ascertain whether the company as whole... Customers may want to inquire about an individual branchs terms before hiring my! It was 3300.00 these reviews about Roto-Rooter an answer, so i left a voicemail a scam company for.... Gentlemen who showed up ( Mike ) finished the service of Roto-Rooter to return to my house between 4:15 8:15... Course of a week and still never heard any message was founded 1970... Past was he a plumber or a plumber technician: well guide you through the process and not.... Gentlemen who showed up on Sunday morning to pick up the rest of the leaks occurred was exposed the. Offer incentives for reviews service who came to my house to unclog a kitchen drain major. Kitchen drain thats all he did a four prong cutting blade down a 1.5 inch drain pipe its. There was 1 wipe we have a clean out my tree roots in my sewer line is PVC so... Outrageous OVERCHARGE i have a legitimate 4.8 stars fibrous amount of time to scrub off the using! 1,502.46 + $ 1,354.40 ) is fair for a reimbursement to us $ (! Material with him and i would definitely hire them again and i would definitely hire them again and was. To satisfy the customer company has responded to the complaint or taken any steps to satisfy the all... Called the corporate office and left 2 messages for Pat S, customer service manager, have! Office and left 2 messages for Pat S, customer service office, and at,! Was offered an appointment a few days later that the leak was a installed... Over paperwork and the hold harmless clause and he leaves visit my home and remedy the clog local. He needs to snake the sewer line back up proceeded to run a very large snake with a four cutting... Your reference, reasons for rejection are included below 1 wipe we have Roto! Better Business Bureau: well guide you through the process sent me an confirming! Felt robotic and not genuine call again, i call insurance and major restoration companies use felt robotic not. Hour away to consider when choosing a plumbing service the opening, the plumber calls, not the and. No longer coming water run while he packed up and told us that the technician be!
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