You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. 9. _ga Google Analytics Used to distinguish users 2 years 20. TLScontact aims to provide a first-class application experience. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. Third parties for legal reasons Please choose the Visa Application Centre where you would like to submit your application. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. For more information, click here. Data protection To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. 22. Click here to see the trusted partners we may share your details with if you consent to this use. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. Cookie settings in Safari web and iOS You can contact us on the following number: +23417002040. User-generated content is not approved by us Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Please provide a valid email address in order to receive the confirmation mail from us. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. Please do not attend our centre until you have been invited to do so. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. TLScontact use the following cookies on the websites. TLScontact New UKVI Visa Application Centre in Victoria. If you already have an account, please login here. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. Payment terms The aforementioned Data Controllers (our Clients) may, however, use profiling. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. I will be able to opt-out of these communications at any time. To learn more about third party cookies, please refer to third party websites. Why does TLScontact use cookies? You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. Cancellation rights Will be kept secure and confidential; You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 2.2. Promote sexually explicit material; Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. All payments related to TLScontact services should be made directly via our website or at our visa application centre. Any part of our site; 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. If you do not agree to these terms, you must not use our site. Scope of the Service We want to ensure you remain in control of your personal data. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Our site is made available free of charge. TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja TLScontact in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions at any time without any prior notice. In the event of such a breach, your right to use our site will cease immediately. Learn more Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; without TLScontacts express prior written authorization, for which TLScontact shall be entitled to request a financial compensation. CCTV images for general surveillance. Our Visa Application Centre in Lagos Ikeja is open for new visa applications. Ensure the security of TLScontacts employees, visitors, customers and premises; Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. 1. Who we are and how to contact us Carry out further verification procedures in relation to your application/service; 3. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. UK in Nigeria on Twitter: "Update on UK Visa Application. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. You are responsible for configuring your information technology, computer programmes and platform to access our site. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. If you need to travel urgently, please contact UKVI for assistance. Loss of business opportunity, goodwill or reputation; You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. 6. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. 67, rue Saint Lazare The content on our site is provided for general information only. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. Cancellation or suspension of your registration does not affect any statutory rights. Victoria Island, Lagos, Nigeria. Electronic media data: Video and audio recordings. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; Personal details: name, email address. Here are the mandatory steps to apply for a Schengen visa. For any question as to such fees please consult the following link. Will be kept secure and confidential; The type and categories of personal data that we collect is dependent on what service you are applying for. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. You must not disclose it to any third party. We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. These terms were most recently updated on January 2019. TLScontacts liability Issue of a warning to you; Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. Travelling to the UK Do not rely on information on this site JavaScript seems to be disabled in your browser. All rights reserved. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. We concentrate on providing the administrative aspects of the . We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. TLScontact is a registered trademark. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE Any indirect or consequential loss or damage. The Customer is advised that: These Terms of Service may be consulted on the Website at any time. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. 4. This can be found on your appointment booking confirmation. TLScontact does not do profiling. Book an appointment for you to one of our TLScontact application centre; Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. Log in to your TLScontact Account. visa application reception, data . Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. We will never sell your personal data or use it in any way without your direct knowledge. Our Visa Application Centre is open for new appointments. Internet Explorer u ndrpre nga Microsoft m 15 qershor 2022 dhe nuk mbshtetet m. You might have some questions as you go through the visa process. 5. Send you communications and notifications concerning the status of your chosen service. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. Changes to the Terms of Service Your personal data (i.e. _gid Google Analytics Used to distinguish users 24 hours We will try to give you reasonable notice of any major changes. By using our website, you are consenting to our use of cookies. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; 15. Profiling You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. Our site is for domestic and private use. If you wish to link to or make any use of content on our site other than that set out above, please contact us. We review our retention periods for personal data on a regular basis. Our website may contain links to other websites. You are not permitted to use it without our approval. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. 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