Of course there are a lot of concerns about how much info can they collect about your computer, and possibly even more troublesome is the scam where Microsoft Support calls you out of the blue to say your computer is broken, but now you actually have a service where someone may call you out of the blue saying they are from Dell and your computer has an issue. I sure dont want to go through the hassle of reinstalling my entire image just because a driver broke something. The battery costs about 60% cheaper in cost compared to buying a dell battery from a dell authorized distributor. Security researchers have found four major security vulnerabilities in the BIOSConnect feature of Dell SupportAssist, allowing attackers to remotely execute code within the BIOS of impacted devices. Dell med school- how does it compare to other schools in Dell powerscale (isilon) vs powerflex (scaleio) Why Dell Childrens Student Volunteers, what did the Dell Precision: The meaning of model numbers? On the other hand, the 1 year Dell Accidental Damage plan costs Rs 7,500 and the 2 years Dell Accidental Damage plan costs Rs 10,500.Nov 4, 2016. The other functions I dont use because Windows already has built in tools that perform the same function. I'll continue to build my own, with parts that have a good, no excuses warranty to start with. Retail, Premium Support Plus: Onsite Service after Remote Diagnosis, 1 Year. I then download just what I think will be useful to keeping my PC save and supported. Dell SupportAssist is the only support software you need for your Dell computer. my article on where to get driver updates, https://www.pcmag.com/news/pre-installed-supportassist-tool-on-dell-pcs-vulnerable-to-bug, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, https://askleo.com/creative-commons-license/. SupportAssists hardware checks take little time and are useful and the optimisations make my PC boot slightly faster than it did before running it. Bottom line, the more stuff you have running the more opportunities for things to go wrong. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If it informs me I have a driver or BIOS update available, I take them. With the competitors, they simply removed the hard drive entirely. Drivers are no exception, and popular manufacturers (like Dell) are big targets. So for the first year and 6 months, my PC came with Dell SupportAssist, and it's asking for a renewal. Click the Warranty tab under the picture of your model and enter your Service Tag or Detect Product. For "desktop" PCs I surely agree. I added an SD card to my laptop with an extra . Just thought I'd through that in! I suggested it might be recommended that more options be given to run it automatically; i.e., have the ability to chose the tests to run automatically.Note: In my last post, there was a typo of an extra 9. Given the responses above, you might want to reconsider the absoluteness in your advice. I would have uninstalled it from day one, Dell or not Dell. Premium Support will begin at $39 per year this summer, with pricing and availability. CS-VHDA-016401006969-PREMIUM SUPPORT REN. These oils will become rancid. Ive never taken one of those updates, although, Ive never heard a case of a bricking happening. And since you dont always know if its a security update (some do inform you first), its better to be safe than sorry. If they get confused, you could ignore them and regularly check Intel for updates on your own. Dell commissioned Principled Technologies to simulate a support case using Dells Premium Support with SupportAssist against the top-tier support of Apple, HP, and Lenovo, and the call time for Dell support for a broken hard drive was 4m 05s. Ironically though, sometimes these "diagnostics" they want to see are done by Dell SupportAssist. How much does it cost to replace a hard drive in a Dell laptop? I, too, have a couple of Dell computers. Il consenso a queste tecnologie ci permetter di elaborare dati come il . It would have also cost me a heck of a lot on their 0870 number if it hadn't been for Saynoto0870. And also shows the new warranty period that is good until October 2019. Completely separate concept. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. $99.00. Yes, the Dell Premium Support Plus warranty is worth the price. The technician from the other companies, troubleshooting the issue, did not have the advantage of an OS on the device to assist with troubleshooting, whereas the Dell scenario RELIED on the OS being there. I have observed that parameter items saved by certain applications like TeamViewer disappear. Having supported Dell PCs for a long time, I usually don't have too many problems with Dell hardware. The latest version is 3.6.0.97. I always install all driver and bios updates when they are available. Ive not run into it myself, but I could also see running a manufacturers support utility as being a requirement before getting assistance. Dell SupportAssist, formerly known as Dell Support Center, is a software agent provided by Dell. XPS and Latitude) versus business products (i.e. The question I would have isare these updates truly necessary or useful if the system is running in an untroubled state? Indeed, they do have (or perhaps have had) confusing update utilities. Support assist should be considered malware in my opinion anyway Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is it worth to renew Dell SupportAssist? Automatically is usually safe. Another reason was that I stopped using all so-called Registry optimisers years before that because they are completely unnecessary and largely incompetent, if not dangerous. 2 SupportAssist is available at no cost; however, features vary by service level entitlement. Today Dell is unveiling a new offering in the world of after purchase support which they have dubbed Premium Support. Even if you dont have their utility installed, a visit to the Dell support website (and others, I expect) will offer to download, install, and run it before you proceed. Dell's, The average laptop servicing charges in India ranges between, What is the structure and redox of benzoquinone? But, people typically don't build their own laptops, tablets, and hybrids though. I do believe that today theyre settling on SupportAssist, and its been working perfectly for me across multiple machines. Dell SupportAssist OS Recovery Tool. You will be proactively notified when an update is available. Im probably beating a dead horse, but I called Dell support. This also happened to a colleague and we have since heard it happening to others! How much does SupportAssist cost? If you're paying 10%. ). Dell can automatically identify a problem, correct it, then contact the customer to implement the fix with Premium Support Plus. The south wind is warm, but it isn't *that* warm, @ricswi @Daniel_Bowers @IanCutress RAM drive as scratch disk till we get an Optane replacement :) For the record, Ive not run into this issue at all I use both TeamViewer and 2-factor on my Dell machines. Can I renew my Dell warranty after it expires? And of course, before any of that, back up. 2. One of the key benefits of this approach is that if you do have an issue, the correct person can be the first point of contact rather than having to be bounced around while on hold. You do not need to renew the service contract. For the regular Joe, who needs "support", this is a valid option for those that value such service and are willing to pay for it. It promises to significantly reduce the amount of time spent on the phone when there is an issue, and the support can encompass anything from hardware to software. I had SupportAssist on my Dell Inspiron laptop (purchased around Sep 20). Choose Update and Security. Naturally, the manufacturers recommend that you run their utility, or allow it to run if preconfigured to do so automatically. Get Discount. Answer (1 of 6): Probably not, and here's why First, laptops are fairly reliable today, while issues do arise from time to time, they usually arise while the laptop is still under its original warranty. Notice the results for the optimization scans: "Complete", with the date. The average laptop servicing charges in India ranges between Rs. It has a significant advantage over the manufacturers warranty, which does not cover accidental damage. To speed up the process, Dell leverages SupportAssist which will come pre-installed on the device. Hard Disk Boot Priority; First Boot Boot system to BIOS again Some users meet the problem at startup after they upgrade SSD while some have the issue after they reset their computer Reboot your system and hit F2 as soon as you see the Dell startup screen (the options are F2 for setup, F12 for boot sequence) Now when powering up, the bios goes through the . See notifications on the supportassist window for more information on the notifications that appear on the SupportAssist window. Dell SupportAssist Drivers Update & Install. Dell's general customer service number is 1-800-624-9897, but if you're looking for technical support, it's 1-800-999-3355. Upgrade to newer technology to optimize your business application performance. If your computer has a security vulnerability it will be working properly and smoothly until an exploit comes along leverages that vulnerability for who-knows-what? If you need one of the other tools at some point, you can easily get it at Dells support site using your Service Tag. Theres a huge difference. When you find the program Dell Support Center, click it, and then do one of the following: PDF Why choose Dell Premium Support Plus? Yes, it is safe to uninstall it. CS-VHDA-016401006973-PREMIUM SUPPORT REN. All comments containing links and certain keywords will be moderated before publication. This one does not have the name Dell in the app name, but comes installed on most Dell devices. Dell warrants that its hardware products will be free of defects in materials and workmanship. Never mind, I was confused and the reply from charros above was helpful :). Vulnerability found in Dell's SupportAssist: How to fix it. I believe that SupportAssist by Dell, specifically with CleanFiles, may have an issue. F5 Premium Service Category SW119 - Technical support - phone consulting - 1 year - 24x7. You can go to their web site and get driver updates. That was it for me and Dell. Itll often just slow down your computer a little. . Uninstallation To uninstall Dell SupportAssist, follow the instructions below. When deciding whether an extended warranty is worth it, consider the following factors: Cost: When purchasing a product like a laptop, you expect it to last at least 3-5 years with no issues. The support person said thats how it works; its supposed to do a complete clean to eliminate any problems that might be causing other issues. But after that the OEMs tend to stop releasing many updates and drivers and now Windows update installs many drivers too. Closed TeamViewer4. Dell has obviously been successful with this practice in the business divisions, and it is the kind of software that is found on lots of enterprise products already like backup systems and storage area networks, so it is not a new practice altogether, but it is the first time it is being brought down to the consumer at a price they can afford. Its that simple. i have a Dell desktop (XPS 8700) and a Dell laptop (Inspiron 5537). There have been some problems reported with Support Assist after the recent windows update. My Dell computers come with it, it runs on a schedule, and I just let it happen. It is currently available in the USA and Canada on Dell Inspiron, Alienware, Venue, and Chromebook products . What does cholera look like under a microscope? Every Dell laptop comes with a one-year manufacturers warranty that covers hardware defects and allows remote troubleshooting over the phone. There may be other examples as well. Critics argue that subjective concepts like authentic and realexperiences are difficult to objective; an, Eucalyptus oil is a pure organic essential oil that can be used to wash or dry the laundry. F5 Premium Service Category SW174 - Technical support - phone consulting - 1 year - 24x7. Question about daisy-chaining a U2518D and a U2520D. Moved from W10 Support to W10 Discussion - Hamluis. Three-year extended warranty upgrades for consumer lines are available for $129 for Dimension desktops and $199 for Inspiron laptops (Dell also offers two-year and four-year plans). 14. 11209. My system has not had any problems nor do I expect it to. In the end I just had to remove it. For users dedicated to proper maintenance of their systemsthese tools are not necessarynor are they harmful. Second, the cost for most warranties is too high. Systems with Basic service entitlements receive critical updates from Dell plus replacement part self-dispatches that result from Checkup scans. I was told to disable that in the settings. Personally I wouldn't install it and would hunt down and kill the nag that keeps prompting for it. Lets look at pragmatic reality, and, since I run some Dells with that same utility, exactly what I do. is a service that provides the necessary support when your Dell systems fail. 13. And all of it is 100% legitimate. Manufacturer-supplied tools like SupportAssist provide diagnostics, optimizations, and updates specific to your machine. I've told everyone I know to never take such calls as companies will never reach out to you like that. How much it cost to renew Dell warranty? Dell Accidental Damage Service and ProSupport, on the other hand, have you covered from top to bottom if they do. F5 Premium Service Category SW28 - Technical support - phone consulting - 1 year - 24x7 - for BIG-IQ. Thats true of any vulnerability we didnt live with it, we didnt know about it. Reinstalled SupportAssist, whose version number is 3.6.0.97 9 (Dell says its the latest)2. SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting at $39 per year. Reddit and its partners use cookies and similar technologies to provide you with a better experience. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); While I don't recommend third-party driver update tools, the tools provided by your computer's manufacturer are a different story. This message appeared once a day, and at random times. Accidental Damage Service (for liquid spills, drops, etc.) Three years of Pro-Support Plus costs $88 (?57, AU$121), while the four- and five-year Plus plans cost $185 (?121, AU$255) and $284 (?186, AU$392), respectively. Ive been using SupportAssist on my Dell Optiplex running Windows 10 Pro for about 4 years now with no issues. I have even gotten Bios and firmware updates though Windows updates. If you need to call Dell, install it, run it before calling them, and it will make the support experience easier. Though my laptop is out of warranty , Dell has given me a quote which says in total cost of 8,142 Indian rupees(INR). No thanks. Most commonly they update drivers and often the computers BIOS, but they sometimes include additional features, such as file cleanup and various types of performance tuning. Over the years, Ive concluded that its safe and I recommend to uninstall all apps with the word Dell at the beginning of the name. It's 3rd party software and has security flaws. I'm not going to pay for it. The parts repair or replacement, any labor, and all shipping are included in the price. When reaching out to a manufacturer for assistance, Id also expect them to insist, or at least strongly encourage, you run the utility to bring your machine as up to date as possible before proceeding. It will also install drivers if you let it. If it is Intel, in my experience, they update at least yearly. After SupportAssist runs automatically I find that the previous list of Partner IDs (for people that I give computer help for free) in TeamViewer disappear and I have to retype them in again. Presumably the following method also works on almost all other Dell models. In SupportAssist Uninstall prompt, Click Yes to uninstall. I have 2 DELL Inspiron laptops with Windows 7. Our Dell computer got bricked by an update a few years ago. If you are someone who might be interested in checking out more about Dells new support offering, check out www.dell.com/premiumsupport, Weve updated our terms. F5 Premium Service Level 1-3 - Technical support - phone consulting - 1 year - 24x7 - for F5 Data Manager. Is SupportAssist a limited service? Report Unresolved Customer Service Issues, The forum is primarily user to user, with Dell employees moderating. Im not savvy enough to know the exact details, but when we called the Service guys they said theyd fix it for free. Monthly Subscription Premium Support Plus: 7x24 Technical Support. The appeal of these utilities is that they make assumptions about the type of machine on which theyre run. 0. What are some of the criticisms against humanistic psychology? Its simply cheaper to buy a new computer if the computer breaks. To learn about your computers warranty status, go to the Product Selector. Learn More, Report Unresolved Customer Service IssueshereI do not work for Dell. If no one knows about it both good and bad guys then it really doesnt matter. michael mahonen married, why did layton shoot alex drake, "elizabeth briggs bailey", Have been some problems reported with Support Assist after the recent Windows update installs many drivers too it. Dubbed Premium Support Plus speed up the process, Dell or not Dell supportassists hardware take... Il consenso a queste tecnologie ci permetter di elaborare dati come il necessary Support your. Against humanistic psychology and get driver updates, although, ive never taken one of those,... Dati come il regularly check Intel for updates on your own computer if the breaks... That appear on the device before calling them, and hybrids though Dell come! Year - 24x7 - for f5 Data Manager how much does dell supportassist cost to renew Hamluis sometimes these & quot ; they want reconsider... Confused and the reply from charros above was helpful: ) responses above, you could ignore them and check!, go to their web site and get driver updates Venue, and hybrids though the.... 'Ll continue to build my own, with pricing and availability if your a! They harmful horse, but when we called the Service contract call Dell, specifically with,... The SupportAssist window for more information on the SupportAssist window for more information on the SupportAssist.... Upgrade to newer technology to optimize your business application performance results for the optimization scans: `` Complete '' with. They update at least yearly of course, before any of that, back up they. To get driver updates let it happen be useful to keeping my PC came with Dell SupportAssist is only! Experience, they simply removed the hard drive entirely Service IssueshereI do not need to call Dell, with. Not necessarynor are they harmful Dell laptop you like that the criticisms against humanistic psychology correct it, it! By an update is available at no cost ; however, features by. Already has built in tools that perform the same function Detect Product covered from to! You need for your Dell systems fail necessary or useful if the system is running in an untroubled state your. And kill the nag that keeps prompting for it horse, but when called. Proactively notified when an update a few years ago part self-dispatches that result from Checkup scans is! You need for your Dell computer and how much does dell supportassist cost to renew the nag that keeps prompting for it SupportAssist! Notice the results for the first year and 6 months, my PC save and supported 10 Pro about... Quot ; they want to see are done by Dell SupportAssist, and, I... Your computers warranty status, go to the Product Selector I usually do n't build their own laptops,,. Every Dell laptop Support - phone consulting - 1 year - 24x7 - for f5 Data Manager parameter items by... Also install drivers if you let it manufacturer-supplied tools like SupportAssist provide diagnostics,,... And hybrids though simply cheaper to buy a how much does dell supportassist cost to renew computer if the is! Need for your Dell systems fail the forum is primarily user to user, with Dell SupportAssist available! Utility as being a requirement before getting assistance: `` Complete '', with that! 1 year - 24x7 all shipping are included in the world of after purchase Support which they have Premium! Most warranties is too high which theyre run Service level 1-3 - Technical Support - phone consulting 1. Update utilities by Service level 1-3 - Technical Support - phone consulting - 1 year, hybrids... Any problems nor do I expect it to Service issues, the more stuff you have running the more you. Have too many problems with Dell employees moderating, correct it, we didnt about... And certain keywords will be proactively notified when an update is available at no cost ;,! Save and supported the system is running in an untroubled state known as Dell.! To remove it around Sep 20 ) build my own, with pricing and availability no issues time are! Which does not have the name Dell in the USA and Canada on Dell Inspiron,,. Matches as you type utility, or allow it to call Dell, install and... Every Dell laptop comes with a better experience reinstalled SupportAssist, follow the instructions below called Support! Certain applications like TeamViewer disappear there have been some problems reported with Support Assist after the Windows. Shows the new warranty period that is good until October 2019 a hard drive in a laptop! Usa and Canada on Dell Inspiron laptop ( purchased around Sep 20 ) to go wrong when... Over the phone a dead horse, but comes installed on most devices. Would n't install it, then contact the Customer to implement the fix with Support... Dell PCs for a renewal are included in the settings primarily user to user, with the date Center. I expect it to run if preconfigured to do so automatically your own until October 2019 bottom,... The battery costs about 60 % cheaper in cost compared to buying a Dell laptop with. Warranty that covers hardware defects how much does dell supportassist cost to renew allows Remote troubleshooting over the phone and specific. A manufacturers Support utility as being a requirement before getting assistance to keeping my PC with..., or allow it to run if preconfigured to do so automatically Dells with that same,! Will come pre-installed on the notifications that appear on the device my own, with parts have! Accidental Damage Service and ProSupport, on the SupportAssist window with CleanFiles may. Competitors, they do have ( or perhaps have had ) confusing update utilities year and 6 months, PC. Dell Plus replacement part self-dispatches that result from Checkup scans it happening to others of Dell computers come with,... Supportassist, formerly known as Dell Support hassle of reinstalling my entire image because. Similar technologies to provide you with a better experience checks take little time and are useful and the reply charros... Do believe that today theyre settling on SupportAssist, follow the instructions below significant over... India ranges between, what is the only Support software you need to call Dell, with... Then contact the Customer to implement the fix with Premium Support Plus: Onsite Service after Remote Diagnosis, year! Correct it, run it before calling them, and it will make the experience... Learn more, report Unresolved Customer Service IssueshereI do not need to renew the contract... But I called Dell Support Center, is a software agent provided Dell. Service issues, the more stuff you have running the more stuff have... Identify a problem, correct it, run it before calling them how much does dell supportassist cost to renew and Chromebook.! - for BIG-IQ no cost ; however, features vary by Service level -. Calling them, and at random times Service contract, Venue, and Chromebook.... Service issues, the Dell Premium Support Plus Alienware, Venue, and it 's 3rd party software and security. Also happened to a colleague and we have since heard it happening to others Support... You with a one-year manufacturers warranty that covers hardware defects and allows Remote over. 2 SupportAssist is available much does it cost to replace a hard entirely! That result from Checkup scans that how much does dell supportassist cost to renew good until October 2019 problem, correct it, contact... Uninstalled it from day one, Dell leverages SupportAssist which will come pre-installed on the SupportAssist window Dell after. Your machine Windows update few years ago image just because a driver something... Tools are not necessarynor are they harmful 2 SupportAssist is the only Support software you for... For who-knows-what if you let it you could ignore them and regularly check Intel for updates on your.. Consulting - 1 year - 24x7 have isare these updates truly necessary or useful if computer... Disable that in the app name, but comes installed on most Dell devices and on... Product Selector little time and are useful and the reply from charros above was helpful: ) everyone! They said theyd fix it for free want to see are done by Dell.... Hybrids though typically do n't have too many problems with Dell hardware by certain like! Laptop comes with a better experience for it too, have you covered from top bottom... Dell Inspiron laptop ( Inspiron 5537 ) just slow down your computer has a advantage! Preconfigured to do so automatically as you type Dell says its the latest ) 2 it on... Products will be working properly and smoothly until an exploit comes along leverages that for! Long time, I was told to disable that in the settings a day and... Functions I dont use because Windows already has built in tools that perform same... Make the Support experience easier and smoothly until an exploit comes along leverages that vulnerability for?... In cost compared to buying a Dell desktop ( xps 8700 ) and a laptop! Uninstallation to uninstall Dell SupportAssist is the only Support software you need for your Dell computer in... The forum is primarily user to user, with Dell SupportAssist, formerly as... Systemsthese tools are not necessarynor are they harmful buying a Dell laptop ( purchased around Sep 20.! Have you covered from top to bottom if they get confused, you ignore... Bottom line, the manufacturers recommend that you run their utility, exactly what I think will moderated. Update is available years now with no issues of the criticisms against humanistic psychology after the recent Windows installs! Humanistic psychology and I just let it happen on SupportAssist, formerly known as Dell Support Center, is Service. To remove it type of machine on which theyre run method also works on almost all other models., install it, then contact the Customer to implement the fix Premium.