Civil's don't have to give the hrs travel time as you have to start at a yard. In your case, communication between the two appears to have broken down badly. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. I also get time for classroom learning which hopefully . There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The engineer said you should only have one line and said to get rid of the other. The ISP said it can take up to 72 hours. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! They'll aim to do this within 5 working days of you placing your order. on Accept cookies to experience the full functionality of this page. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. BT won't send no one out because @SkyHelpTeam are my provider. I could not recommend working for BT Openreach at all. I need an engineer to come to my premises to fix a broadband fault. The ISP said it can take up to 72 hours. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 If you arent available, someone over 18 will need to be around. Openreach, which controls most of the UK's. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Well arrange a convenient appointment when both you and the engineer are available. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Graduates & Apprentices - Early careers - Careers | BT Plc Some modules are disabled because cookies are declined. BT promised two engineer appointments but no one turned up. 2023 BBC. Engineers from Openreach managed to cut our telephone line while they were working on our road. I have a line fault that needs to be fixed. He has sturdy life goals and knows where he wants to go. & Broadcast. They will call you to confirm their arrival time and to find out about any access requirements. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. We use cookies to optimize the website, no personal information is stored. Ask questions and share tips with other people 24 hours a day. We had to say we were from Openreach, working on behalf of their Service Provider . The engineer first needs to turn on the cable that runs from the street cabinet to your property. BT on Twitter: "@katenoblett The engineers work for Openreach not us [ link to this post] I have a line fault that needs to be fixed. Moving home . Thank You). Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Openreach to hire 5,000 engineers to bolster broadband rollout | BT Openreach on LinkedIn: #weareopenreach | 17 comments The phone stopped working, and our broadband was down for about three hours but then came. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Paul Clark at Bt Openreach Your contracted to 37.5 hours a week for work which your are field based. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. First, Openreach will send an engineer to assess how much work is needed. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? BT to merge divisions, Openreach strike actions ends A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. This cookie is set by GDPR Cookie Consent plugin. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. So, here's where it all started working as a Phone Engineer. If you aren't available, someone over 18 will need to be around. Your salary If the work is not complex, theyll carry out all the external work required. Engineer call outs and costs | BT Business But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. @bt_uk. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . This is simply not true. Orders and upgrades. @XRaySpeX . Damage to equipment within your premises caused by lightning or power surges. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. @richthestag. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Replying to . Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. The installation takes around three hours and the Openreach engineer will need access to your property. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. 'Openreach' Engineer walked out after unable to re - BT Community BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. The installation takes around three hours and the Openreach engineer will need access to your property. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. There's more to Openreach than meets the eye. But opting out of some of these cookies may affect your browsing experience. New Phone Installation for Broadband | How Long Does it Take? What's Need to change your appointment? The live chat person wasn't at all helpful and actually closed the chat without resolution. Try their website here. Do openreach work bank holidays? - Plusnet Community Those striking are largely Openreach engineers and call centre workers. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Help and support; Contact BT; Back. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Openreach creating 5,300 new jobs to speed fibre rollout ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Theres no charge for most engineer visits. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & If you need help email your.problems@observer.co.uk. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Well send you a text with your engineers name and mobile number. Youll be sent a new hub, so keep it somewhere handy. That's usually four or five days a week between Monday and Sunday. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Daniel Mark - Area Manager - Openreach | LinkedIn Necessary cookies are absolutely essential for the website to function properly. The strikes will take place on 29 July and 1 August. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Find out more about the BT Business app and how to download it. Announcements, Guides & Community Updates. Was the First Engineer who the complaint was about actually a Qube Engineer? Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You can view these money saving ideas by clicking HERE. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. What is BT Openreach? Everything you need to know If a charge is likely, well let you know. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Answered View answer in the context of this discussion Report post The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. If the work is not complex, they'll carry out all the external work required. A specific time cannot be given and access must be available for the entire slot. The cookies is used to store the user consent for the cookies in the category "Necessary". Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This cookie is set by GDPR Cookie Consent plugin. Well, by fiddling around on the Internet you have found me! When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Have you got the head for heights needed to train as an engineer at Response was given fairly soon after initial slection. An engineer will install an ONT at your premises to connect to the nearby fibre cable. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Micky37 . 30-03-2021 The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Hey,@zoni23welcome back to the community. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Hence, the addition of working experience gained from Openreach can truly be like a milestone . 30-03-2021 BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. BT SFI2 Engineer Visits - activereach Ltd. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Sustainability, Northern The union was . Include an address and phone number. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. And once you've got some experience under your belt, there should be opportunities for overtime. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. It says: Were very sorry about the problem with NJs broadband service. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). The difference between the engineers was night and day. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Well let you know how quickly you could be up and running when you order fibre broadband. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. If the work is complex, Openreach will take longer to do all the external work. Openreach UK Rebranding All its Logos and Engineering Vans However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Damage caused during a break in to your premises. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Missed appointments. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. They come across many different situations that require considerable skill and the ability to think and act quickly. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Now there is light at the end of the tunnel! 01-04-2021 Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Interview. What tips or advice would you give to others applying to BT? In 1987 I began a career as a British Telecom Engineer. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. I think Openreach work 7 days a week, and on bank holidays. Anna Tims is away. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. . BT Openreach Engineer - if you can't book a visit try an independent Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. I interviewed at Openreach (London, England) in Sep 2020. Instal a new Telephone Extension Socket This is a very common mistake made worse by the press. Come home no Internet. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. How quickly can I get Fibre to the Premises (FTTP) installed?
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