If another customer objects to its presence, you and your animal must move to another part of the train. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. Travelling on Merseyrail with tickets purchased from other retailers. READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? Find the travel option that best suits you. You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. It looks like there are over a thousand stations with no ticket machine. You will find a list of facilities and station information on each page. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . For more information Click here . Silly rule when everywhere is going paperless.". Longitude: 20.1640846. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. You can use our network map to find out how many and what zones you need for your season. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. Sunday - 07:29 to 00:12. Children aged 5 to 15 need to buy a child ticket. Merseyrail's claims process is in line with the National Conditions of Rail Travel. Ticket Sale facilities Ticket office window. You can also check the access and facilities for each station here. This page was last updated "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Be quick though, as they sell out on busier routes. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. Ticketing Hours. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Outside of our office hours please contact us on 0151 702 2704. One ECHO reader commented: "Same thing happened to me last week. Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . Your interactive, shareable online planner & guide to great days out. We will then contact you directly to confirm the arrangements. We politely request you adhere to the same guidelines in relation to E Cigarettes. Passenger Assist Meeting point Booking Office. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. Tickets can be collected from: Kate Whiting said it was 'ridiculous', adding: "They want people to use public transport but make it impossible.". Can I claim compensation for delays and cancellations? Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. All rights reserved. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. Green Lane railway station. What are they? This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. Sunday - 07:58 to 00:21. She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. Platform to train ramps are available at all stations with assistance from Merseyrail staff. Can I book assistance if I have additional needs? Or by navigating to the user icon in the top right. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. You can also check the accessibility of any station. How come e-tickets are acceptable all over the place now but not there?". Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. Tickets can be collected from: Liverpool South Parkway station from the Northern Rail ticket machines The cheapest way to get from Shore Road Pumping Station to Bournemouth Pier costs only 55, and the quickest way takes just 4 hours. It can't be paid back to you in cash. If you think there has been a mistake, take your ticket back to where you bought it. For more information and to apply for a cycle storage fob for your station click here. There are departure and arrival screens on the platform for passenger information. He had a return ticket. B. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. Car Parking Details Email: comment@merseyrail.org. Joined 2 Jul 2014 Messages 283 Location Midlands. Ive lost my ticket can I get a replacement? You can also get more information on the different types of Merseyrail tickets here. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. "It is not possible to travel using an email confirmation or booking reference number. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. Disused line. Metro Cards, local Saveaway and Railpass season tickets only. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. We'll also send special breaking news emails too for the latest stories that matter. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". You won't miss a thing. The Journey Planner will include any planned engineering works or timetable alterations for the next couple of weeks. var date = dateObj.getDate() Got a query about your Merseyrail journey? Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. What happens if I am a season ticket holder? You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . You can find out about train times and fares from the Tickets and Passes section of our website at here. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. The man had a ticket but was still given a fine. "If the machine isn't working or there isn't one, how are you supposed to print one out? "There are also Ticket Vending Machines at 19 Merseyrail stations. Find out what Merseyrail is doing to keep you safe. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Unsure about where to start your adventure? "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. Contact information. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. Use this tool to build your own journey or choose from an exciting range of specially selected tours. To plan your journey, visit the website or download the app. "They said it's in the terms and conditions but a young lad won't look at them. You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. An error has occurred on the form. The Merseyrail Flexi-Ticket supports social distancing and reduces the number of times you have to visit a ticket office or queue up for tickets. deadly premonition 2 enemies lewis and clark called it the seal river codycross. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. Either way it needs sorting. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. Get in touch either online or on the telephone. Can I claim a refund if I dont use my ticket? During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. Christmas Day -There are no trains running. Belter bars and restaurants that wont break the bank! Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Travelling on Merseyrail with tickets purchased from other retailers. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. 20 Jun 2017 #4 R. RailAleFan Member. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. We'll even highlight the cheapest prices! Learn more about Mobile Tickets and etickets. Location. Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. You can take your bike on any Merseyrail train if there is space. Perfect for anybody now working from home for a couple of days a week. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. You are here: information > Product Catch All > Merseyrail. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Find out more about Railcards or renewing a Railcard. Longitude -3.010914905. If you're after cheap Merseyrail train tickets, look no further. ", Jack Farron added: "It a bit harsh. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? There is no extra charge for bringing your bike. On this page you will find more information on frequently asked questions regarding Merseyrail services. Win a Family Ticket to Southport Pleasureland! If the start date is another day, the ticket can be issued after noon on the previous day. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. However, the software on said machines is for local destinations only, / 53.383; -3.016. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. "People have said Lime Street but he doesn't know where that is.". Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. Where can I obtain a copy of the Merseyrail Passengers Charter? if (fyear < 2000) Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. Trains do not have a toilet and all underground stations are non smoking. Ticket Office Hours Saturday - 05:43 to 00:21. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. Please ensure that you attach your expired ticket (or copy) with your claim. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Good old Merseyrail who care about the customers. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Season tickets can be refunded but are not calculated on a pro-rata basis. Look out for Advance tickets, as these tend to be cheaper when they're first released. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. "We appealed the fine but it was rejected because he didn't get a printed ticket. 27 de fevereiro de 2023 | celebrities with short upper lip. Win a Family Ticket to Southport Pleasureland! Do you agree the fine was just? "It's a very unfair system and there's a fine line. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? Click here for more information on Season Tickets. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. Staff are available to help you 15 minutes before start of service and 15 minutes from the end of service. Under the railway byelaws, we can refuse to take any animal. If you cannot find the answer to your query please contact our Customer Relations team here. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. Jump straight to the station you are looking for using our Quick Search. My train has been delayed and I cant travel, can I get a refund? If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Any refund must be paid out in the same way the ticket was paid for. Journey time to liverpool is about 45 minutes. Please click here for contact details and more information. Where can I find out about train times and fares? When you've made your choice, press the Save Changes button. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. Or by navigating to the user icon in the top right. Latitude 53.55349222. Metro Cards, local Saveaway and Railpass season tickets only. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Can I take my mobility scooter on the train? If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Sue Anderson said: " Appalling! Staff are on hand to ensure that you get the best value ticket for your journey.". Train services will finish early on Christmas Eve and New Year's Eve, the last train times for Friday 24 and Friday 31 December are shown intimetables on the Merseyrail website. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). var wday = days[dateObj.getDay() + 1] ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. Last Trains on Christmas Eve and New Year's Eve. I want to give feedback, how do I do this? You can renew 7-day season tickets at staffed ticket offices.